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Social Welfare Appeals Office - Customer Charter



The Social Welfare Appeals Office is committed to providing an independent, accessible and fair welfare appeals service to all our customers in a prompt and courteous manner

Who are we?

The Social Welfare Appeals Office operates under the aegis of the Department of Social Protection. It provides a statutory right of appeal for persons who are dissatisfied with decisions made by Deciding Officers of the Department in regard to their social welfare entitlements and insurability of employment issues. Appeals Officers are independent in the performance of their duties.

What are our commitments to our customers?

Our aim is to provide an excellent service that reflects your needs and expectations. To achieve this, we make the following commitments.

Access to our services

Your Appeal

Providing you with information

Comments and Complaints

What can you do to help us?

Where can I get more Infomation?

For further information, contact:

Social Welfare Appeals Office
D'Olier House
D'Olier Street
Dublin 2

Telephone: Locall 1890 74 74 34
FAX Number: (01)6718391
E-mail:swappeals@welfare.ie

Website: www.socialwelfareappeals.ie

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