Welcome to website of the Social Welfare Appeals Office (SWAO).

This site provides information on the role of Social Welfare Appeals Office and the processing of Appeals.

The Social Welfare Appeals Office operates independently of the Department of Social Protection. It aims to provide an independent, accessible and fair appeals service for entitlement to social welfare payments and to deliver that service in a prompt and courteous manner.

If you need to make an appeal please click on the following link How to make an appeal

Contact us

Post: Social Welfare Appeals Office
D'Olier House
D'Olier Street
Dublin 2

Telephone: Locall 1890 74 74 34 or 01 6732800 Monday to Friday, 10am to 12.30pm and 2.30pm to 4pm
Fax: 01-6718391


Important: When contacting this Office ensure that you quote your Personal Public Service Number (PPSN) or your appeal reference number, if you have an appeal with us.

Visit Us:  Click 'HERE'for directions to our office

Since 1 October 2011 the Social Welfare Appeals Office deals with appeals relating to Supplementary Welfare Allowance, including Basic Income and Supplements. In the case of Mortgage Interest Supplement, applications made before 1 January 2014 are appealable.

Please note: If you have been refused any other Supplementary Welfare Allowance payment e.g. an Exceptional Needs Payment, Urgent Needs Payment, Allowances in Kind or any other "once off" payment, these are not appealable to this Office. Should you wish to have any decision on these reviewed, you should request a review by a "Review Officer".

Your local HEO (Community Welfare Service, Community Welfare Officer) (CWO) can provide you with details of the appropriate Review Officer.

Click Here HERE  for a list of Schemes which come within the jurisdiction of the Social Welfare Appeals Office. 

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